Customer Support

Didn't receive your key? Want to re-download and update Aseprite?

If you have just purchased Aseprite and didn't receive your key, you can:

  1. Use the Humble Bundle order resender or re-download Aseprite from your Humble Bundle library refreshing the library with Ctrl+R (or ⌘R on macOS) to see the latest Aseprite version
  2. Use the Order Recovery or download Aseprite from your account
  3. Or if you've used Gumroad, you can download Aseprite from your Gumroad library or ask for a Steam key
How do I update my current version?

Contact us

You can contact us at

We speak English and Spanish, from Monday to Friday from 9am to 5pm (UTC-3 time zone).

Hablamos inglés y español, de lunes a viernes de 9am a 5pm (huso horario UTC-3).